Open Access Open Access  Restricted Access Subscription or Fee Access

The Modelling and Simulation of Order Processing System based on Queuing Theory

Min Hong, Honglu Liu


Modelling and simulation based on agent is a new method to investigate in the field of logistics. This paper makes some reasonable assumptions and analyzes the order processing system in the view of queuing theory. On this basis, the conceptual model of the order processing system is built based on queuing theory. Using Anylogic simulation platform, the simulation model is built based on queuing theory and agent based modelling. Moreover, this paper introduces a dynamic adjusting algorithm based on service desk to optimize the queuing system. The simulation experiment results show that such a dynamic adjusting algorithm can reduce the waiting time and increase efficiency of order processing.


Order processing, queue theory, agent, dynamic adjusting algorithm, anylogic.

Full Text:


Disclaimer/Regarding indexing issue:

We have provided the online access of all issues and papers to the indexing agencies (as given on journal web site). It’s depend on indexing agencies when, how and what manner they can index or not. Hence, we like to inform that on the basis of earlier indexing, we can’t predict the today or future indexing policy of third party (i.e. indexing agencies) as they have right to discontinue any journal at any time without prior information to the journal. So, please neither sends any question nor expects any answer from us on the behalf of third party i.e. indexing agencies.Hence, we will not issue any certificate or letter for indexing issue. Our role is just to provide the online access to them. So we do properly this and one can visit indexing agencies website to get the authentic information. Also: DOI is paid service which provided by a third party. We never mentioned that we go for this for our any journal. However, journal have no objection if author go directly for this paid DOI service.